Technosatmedia offers a 99.99% service Uptime Guarantee on our Shared hosting, Cloud VPS and Reseller hosting.
Uptime is defined as servers having power, connectivity to the Internet, and being responsive to a ping. Creditable downtime excludes service interruptions caused by:
(1) periodic scheduled maintenance or repairs we may undertake from time to time, of which you have been notified or have been made public via Technosatmedia announcement;
(2) emergency maintenance,
(3) interruptions caused by you from your configuration, custom scripting, coding or the installation of third-party applications;
(4) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email;
(5) causes beyond our control or that are not reasonably foreseeable;
(6) outages related to the reliability of certain programming environments,
(7) distributed denial of service (DDOS) attacks, and (8) problems caused by your physical location.